Refund Policy

What if I approved and paid for my invoice, but it is different from what I wanted?

Please review all details of your proof carefully, including the design, spelling, ink colors, and other specifics. Once artwork has been approved, no changes can be made, and we are not responsible for any misspellings, ink color discrepancies, or other differences from the approved proof. We can only process orders based on approved work orders/invoices. Reorders and new orders require an approved proof for each work order/invoice, and will be printed based on the approved proof from the new work order/invoice.

Ensure all details of your order, including sizes, artwork, and other specifics, are correct. We are not responsible for missing items not listed on the invoice. Verify the style, color, and size of the garment. If you need clarification on any details, please reply to this email, and our team will assist you promptly. Our production team can only work from approved invoices, proofs, and work orders, so please ensure all details on the invoice are accurate.

Returns:

Our team works diligently to ensure that every order matches the details on the approved invoice and proof, including ink colors, design size, design placement (left chest, full front, back yoke, full back), and design details.

To request a return, please contact our customer service team. Note that not all return requests will be approved. Due to the custom nature of screen printing, we cannot accept returns for orders that match the approved artwork and invoice details. Returns are not accepted for orders delivered outside the estimated delivery date. We cannot accept returns based on fit/sizing differences. Please refer to the spec sheet for brand and garment measurements. Returns are not accepted for orders printed with a 2” variance in design placement. Due to monitor color variations, we cannot guarantee the exact hue of ink colors on the printed garment. Allow a 1-2” variance in design placement from the collar due to the screen printing process. Return requests must be initiated within 5 days of receiving the order.

Refunds:

Due to the custom nature of screen printing, refunds are handled on a case-by-case basis. We cannot provide cash refunds for orders that are printed and delivered as per the approved artwork and invoice details. If you are dissatisfied with your order, please fill out this form for the next steps. Cash refunds may be issued for missing items or major defects/issues with the order on a case-by-case basis. Refund requests must be initiated within 5 business days of receiving the order. We cannot process refund requests after this period. Orders canceled prior to shipment will incur a cancellation fee of $100 or 20% of the total amount, whichever is lower.